- Basics
- Mobile
- Account
- Payment Timings
- Payments
Top Queries
- I forgot my password. How do I reset it?
Please access our homepage at https://www.jkbankonline.com, click on Retail Login.On the next page,click on forgot password link.You will need a valid Debit Card of an account number which is linked to your eBanking Account. Please make sure that you put the expiry date as MMYY only,without any special characters or spaces
- I am unable to login?
1. If you are using ALIAS created in Older application to work, please visit your nearest Branch to know your actual UserID by providing a Valid 16-Digit Account Number.Use the Actual UserID provided by Bank to login.
2. Please access our homepage at https://www.jkbankonline.com.This site has been optimised to work on Updated versions of Chrome and Mozilla browser.This Site is optimised for Laptop and Desktop based browsers, so we advise our customers to access this site on Laptops and Desktops for best experience. - How do I create a New User Online?
Please access our homepage at https://www.jkbankonline.com, click on Retail Login.On the next page, click on New User? Register Now link. You will need a valid Debit Card to create a New User. Please Note that your accounts would be reflected in your eBanking User after 24-48 hours only,so after creating a New User,you should login after 24 Hours. For demo click here.
- What is Verification Code on Login Page?
For the security purposes of our ebanking services, we force users to type in Captch/Verification text, shown in the image on the same page.
- What is One Time /Reccuring Payments option in Transfers screen
1. If you wish to make a single payment ,please select Frequency Type as 'One Time' only(This Option is selected by default) and click 'GO' button. 2. Sometimes you may wish to make recurring payments ,which means a payment will happen on regular intervals set by you. Recurring payment option should be selected only when you wish to make multiple payments to same beneficiary on regular intervals.If you wish to make such RECURRING PAYMENT, select Frequency Type as 'Recurring' only.Please don't select this option if you wish to make a Single payment.
- What is Image/Phrase?
For enhanced security, we prompt users to set up a unique Image/Phrase when they login for the first time.Users should make sure that when they try to login next time and onwards they should proceed only when they see their Unique Image/Phrase at time of Login.
- I dont receive OTP?Where is OTP Regenerate Button
In new eBanking application when you are trying to do a transaction which requires OTP , the application will generate it automatically and send it to your registered email id and mobile number. If you dont receive OTP within 2-3 minutes,please visit your nearest Branch to get your detail updated.[Regenerate OTP Button will be enabled soon, Inconvenience caused is regretted.]
- How do i see my Full/Mini statement?
If you wish to get Full statement of your accounts, please click on 'Account Statement' link in left side bar menu .In next page click on the check button against the account you which to get statement for,and click 'View Full Statement'.By default your last 1 month statement will be fetched. You can use date filters and dropdown menu to get selected transactions.Max. 90 days transactions can be fetched. [we have temporarily restricted statement to 1 month only,we will be extending it to 90days soon.Inconvenience caused is regretted.]
Mobile
- Can i access this site on mobile?
We have optimised this site for Laptop and Desktop based browsers. For the best experience, kindly use this site on laptop/desktop browsers only. For accessing your accounts on mobile, J&K Bank has its mobile banking services.Please get in touch with your nearest branch to get a Mobile banking User.
Account
- How do I change my passwords?
Once you succesfully login to our application, click on My Profile. Click 'Change Passwords' link in top right corner.The next page will prompt you to change the passwords.
- How do I change my LoginID?
Once you succesfully login to our application, click on My Profile. In the Next page,select 'Change Alias' option and click 'Go' button. The next page will prompt you to change your LoginID. [Please note that after you change your LoginID, you wont be able to login with Previous UserID,only updated Login ID will work]
- I forgot my password. How do I reset it?
Please access our homepage at https://www.jkbankonline.com, click on Retail Login.On the next page,click on forgot password link.You will need a valid Debit Card of an account number which is linked to your eBanking Account. Please make sure that you put the expiry date of the debit card as YYMM only,without any special characters or spaces
Payment Timings
- What is the timings for doing NEFT/RTGS Tansactions?
The timings for Payment of NEFT transactions is 24*7 on all days.
The timings for Payment of RTGS transactions is is 24*7 on all days.
Payments
- How do i transfer money to accounts in other bank?
There are two options to transfer money to other bank accounts.One is NEFT Transfer and Other is RTGS Transfer.You should choose NEFT Transfer if you wish to transfer amount between 1-2Lacs.For amounts higher than 2 Lacs choose RTGS Transfer.
To Do NEFT/RTGS Transfer,first you need to add a Beneficiary for NEFT/RTGS. Click on 'Transactions' menu and Select 'Manage Beneficiary' option. In the next page, choose 'Add Beneficiary' and click 'OK'. IN the next page select Network & Bank IFSC as 'NEFT/RTGS'. Click on 'lookup' button to select your other Bank IFSC code.Once you have located your IFSC ,click 'select' button.Fill in other details of the beneficiary like Account Number ,Name ,Nickname.Once you add this Beneficiary.You will be able to transfer to this beneficiary after 15 minutes only. - I added a NEFT/RTGS beneficiary,but i am unable to transfer to this beneficiary?
According to RBI guidelines, Any New Beneficiaries added should not be immediately available for transfer. With the result, currently your newly added beneficiary will reflect after 15 minutes only.
- I made a NEFT/RTGS Transfer,when will this be settled?
All NEFT/RTGS transfers are settled according to RBI Guidelines. Currently NEFT/RTGS transactions are settled within 2.5-3hours.
- How do i pay my PDD electricity bills?
J&K PDD Deptt. has rolled out Seamless Procedure for Paying PDD Bills using J&K Bank Netbanking Account.For Detailed procedure ,please visit this link http://billsahuliyat.jkpdd.net/SeamLessPaymentInfo.aspx.All payment related queries can be clarified from JKPDD's 24*7 Toll Free helpline at 18001807666
- What is the transactions amount limit?
For retail users you can transfer upto INR 10,00,000 per day.
For corporate users you can transfer upto INR 10,00,000 per day.
I am an expert in online banking and eBanking services, with a deep understanding of the concepts mentioned in the provided article. My knowledge and expertise in this domain enable me to provide detailed insights into various aspects of the online banking platform discussed.
Now, let's break down the information related to the concepts mentioned in the article:
-
Password Reset:
- To reset the password, users need to visit the .
- Click on "Retail Login" and then on the "Forgot Password" link.
- A valid Debit Card linked to the eBanking Account is required.
- Expiry date format should be MMYY without special characters or spaces.
-
Login Issues:
- For ALIAS created in the older application, visit the nearest branch to know the actual UserID using a valid 16-Digit Account Number.
- The homepage is optimized for updated versions of Chrome and Mozilla browsers on laptops and desktops.
-
New User Registration:
- To create a new user, visit the JK Bank homepage, click on "Retail Login," and then on "New User? Register Now."
- A valid Debit Card is required, and accounts will be reflected in the eBanking User after 24-48 hours.
-
Verification Code:
- Users are prompted to enter Captcha/Verification text for enhanced security.
-
One Time/Recurring Payments:
- Users can make single payments by selecting "One Time" or set recurring payments by choosing "Recurring" in the Transfers screen.
-
Image/Phrase for Login:
- Users set up a unique Image/Phrase for enhanced security during the first login.
-
OTP Issues:
- OTPs are automatically generated and sent to registered email and mobile number. Visit the branch if not received within 2-3 minutes.
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Account Statements:
- Full statements can be accessed through the "Account Statement" link with a default 1-month view. Temporary restriction to 1 month, extending to 90 days soon.
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Mobile Access:
- The site is optimized for laptop/desktop browsers. For mobile access, JK Bank provides mobile banking services through the nearest branch.
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Password and LoginID Changes:
- Password change is done through "My Profile" after successful login.
- LoginID change is done by selecting "Change Alias" in the profile.
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Payment Timings:
- NEFT and RTGS transactions are available 24*7 on all days.
-
Money Transfer to Other Banks:
- Two options: NEFT Transfer (1-2 Lacs) and RTGS Transfer (amounts higher than 2 Lacs).
- Beneficiary addition and transfer availability after 15 minutes, as per RBI guidelines.
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Settlement Time for NEFT/RTGS:
- All NEFT/RTGS transfers are settled within 2.5-3 hours.
-
PDD Electricity Bill Payment:
- Seamless procedure for paying PDD Bills using J&K Bank Netbanking.
- Further details available at .
- Payment-related queries can be clarified through JKPDD's 24*7 Toll-Free helpline at 18001807666.
-
Transaction Amount Limits:
- Retail users can transfer up to INR 10,00,000 per day.
- Corporate users also have a limit of INR 10,00,000 per day.
