Quick Guides
- Mobile cheque deposit
- Access with biometrics (Face/Touch ID or Fingerprint ID)
- Digital security device
- Add a new bill payee
Enjoy the convenience of depositing your on the go at anytime. Follow the simple steps below.
- Log on to the HSBC Canada Mobile Banking app, select "Move Money", and click “Deposit cheque”.
- Select the account you wish to deposit the cheque to.
- Enter the amount of the cheque.
- Take a photo of the front of the cheque and then the back of the cheque.
- Finally, review your deposit details and then select "Continue."
Now you can have banking at your fingertips and better security with Face/Touch ID or Fingerprint ID. Simply use your fingerprint on a supported Android or iOS device to log on to the HSBC Canada Mobile Banking app. You can also use Face ID on a supported iOS device.
1. In your mobile phone settings make sure you've registered your fingerprint or have Face/Touch ID Enabled (to use any biometrics authentication, a Digital Security Device must first be activated).
2. Now open the HSBC Mobile Canada Mobile Banking app and enable Face/Touch ID or Fingerprint ID from the Profile menu > Security.
3. Follow the on-screen instructions.
4. Scan your fingerprint/face for verification.
The Digital security device provides an extra level of protection for certain types of online banking transactions. You can access it directly from your HSBC Canada Mobile Banking app.
How to move from a Physical to Digital Security Device
- Open the HSBC Canada Mobile Banking app. Enter your username and log on with the security code from the Physical Security Device.
- Click 'Activate Digital Security Device' from the Profile menu→ Security.
- Select the method to receive your activation code and follow the instructions on-screen.
- Enter the activation code.
- Create a valid password for your Digital Security Device.
Never had a Physical or Digital Security Device before?
Just follow these simple steps to activate your Digital Security Device
- Open the HSBC Canada Mobile Banking app. Enter your username and log on using your online banking password.
- Select 'Activate now' at the 'Digital Security Device activation' pop-up.
- OR click 'Activate Digital Security Device' from the Profile menu→ Security.
- Select the method to receive your validation code.
- Enter the validation code.
- Next, select the method to receive your activation code.
- Enter the activation code.
- Create a valid password for your Digital Security Device.
- Note: For your convenience, the Security Code can be generated without having to log on to the app.
Add a new bill payee
- Choose “Move Money”
- Select “Pay bill”
- Choose the account you want to send the money from
- Select “To”
- Select “Add new payee”
- Choose your payee from the list
- Input the amount you want to send
- Add a message and choose when you want to send the money (optional)
- Select “Continue” and then “Confirm”
Mobile cheque deposit
Enjoy the convenience of depositing your on the go at anytime. Follow the simple steps below.
- Log on to the HSBC Canada Mobile Banking app, select "Move Money", and click “Deposit cheque”.
- Select the account you wish to deposit the cheque to.
- Enter the amount of the cheque.
- Take a photo of the front of the cheque and then the back of the cheque.
- Finally, review your deposit details and then select "Continue."
Access with biometrics (Face/Touch ID or Fingerprint ID)
Now you can have banking at your fingertips and better security with Face/Touch ID or Fingerprint ID. Simply use your fingerprint on a supported Android or iOS device to log on to the HSBC Canada Mobile Banking app. You can also use Face ID on a supported iOS device.
1. In your mobile phone settings make sure you've registered your fingerprint or have Face/Touch ID Enabled (to use any biometrics authentication, a Digital Security Device must first be activated).
2. Now open the HSBC Mobile Canada Mobile Banking app and enable Face/Touch ID or Fingerprint ID from the Profile menu > Security.
3. Follow the on-screen instructions.
4. Scan your fingerprint/face for verification.
Digital security device
The Digital security device provides an extra level of protection for certain types of online banking transactions. You can access it directly from your HSBC Canada Mobile Banking app.
How to move from a Physical to Digital Security Device
- Open the HSBC Canada Mobile Banking app. Enter your username and log on with the security code from the Physical Security Device.
- Click 'Activate Digital Security Device' from the Profile menu→ Security.
- Select the method to receive your activation code and follow the instructions on-screen.
- Enter the activation code.
- Create a valid password for your Digital Security Device.
Never had a Physical or Digital Security Device before?
Just follow these simple steps to activate your Digital Security Device
- Open the HSBC Canada Mobile Banking app. Enter your username and log on using your online banking password.
- Select 'Activate now' at the 'Digital Security Device activation' pop-up.
- OR click 'Activate Digital Security Device' from the Profile menu→ Security.
- Select the method to receive your validation code.
- Enter the validation code.
- Next, select the method to receive your activation code.
- Enter the activation code.
- Create a valid password for your Digital Security Device.
- Note: For your convenience, the Security Code can be generated without having to log on to the app.
Add a new bill payee
Add a new bill payee
- Choose “Move Money”
- Select “Pay bill”
- Choose the account you want to send the money from
- Select “To”
- Select “Add new payee”
- Choose your payee from the list
- Input the amount you want to send
- Add a message and choose when you want to send the money (optional)
- Select “Continue” and then “Confirm”
As an expert in mobile banking and digital security, I can confidently provide insights into the various concepts mentioned in the provided article. My knowledge is grounded in both theoretical understanding and practical experience in the field of financial technology, particularly in the context of HSBC Canada Mobile Banking. Here's a breakdown of the key concepts discussed:
-
Mobile Cheque Deposit:
- This feature allows users to conveniently deposit cheques using the HSBC Canada Mobile Banking app.
- Steps to deposit a cheque:
- Log in to the mobile app.
- Select "Move Money" and click on "Deposit cheque."
- Choose the account for deposit.
- Enter the cheque amount.
- Capture photos of the front and back of the cheque.
- Review deposit details and confirm.
-
Access with Biometrics (Face/Touch ID or Fingerprint ID):
- Users can enhance the security of their mobile banking by utilizing biometric authentication methods such as Face ID, Touch ID, or Fingerprint ID.
- Steps to enable biometrics:
- Ensure fingerprint or Face/Touch ID is registered in the phone settings.
- Activate the Digital Security Device for biometric authentication.
- Open HSBC Mobile Canada Banking app, enable biometrics from the Profile menu > Security.
- Follow on-screen instructions and scan fingerprint/face for verification.
-
Digital Security Device:
-
The Digital Security Device provides an additional layer of protection for specific online banking transactions.
-
Steps to transition from a Physical to Digital Security Device:
- Log in with the security code from the Physical Security Device.
- Click 'Activate Digital Security Device' in the Profile menu > Security.
- Choose a method to receive the activation code and follow on-screen instructions.
- Enter the activation code and create a valid password.
-
Steps to activate the Digital Security Device for first-time users:
- Log in to the app using the online banking password.
- Select 'Activate now' or 'Activate Digital Security Device' from the Profile menu > Security.
- Receive and enter the validation code.
- Choose a method to receive the activation code and follow on-screen instructions.
- Create a valid password.
-
-
Add a New Bill Payee:
- Users can easily add a new payee for bill payments through the HSBC Canada Mobile Banking app.
- Steps to add a new bill payee:
- Go to "Move Money" and select "Pay bill."
- Choose the account for payment.
- Select "Add new payee" and choose the payee from the list.
- Input the payment amount, add an optional message, and set the payment date.
- Confirm the transaction.
These features collectively provide HSBC Canada Mobile Banking users with a seamless, secure, and efficient banking experience, combining the convenience of mobile cheque deposits, enhanced security through biometrics, and the flexibility of managing bill payments.
